Terms of Service

Effective from 15 November 2026

These terms govern the use of the MakeFood service, operated by individual entrepreneur MakeFood (“MakeFood”, “we”). By using the service you agree to these terms and to the Privacy Policy.

1. What MakeFood is

MakeFood is a software service that helps cafés and restaurants take orders via chat: show the menu, build the cart, collect payment and pass the order to the kitchen.

2. For café guests

• Your contract for the food is with the café, not with MakeFood. The café is responsible for ingredients, quality, prices, preparation time and refunds.
• An order is placed once you explicitly confirm it in the chat and pay (if the café requires prepayment).
• Bot replies are generated automatically, including with AI. Check the order items and total the bot shows before confirming.
• Payment is processed by the payment provider on its own page under its own rules.

3. For cafés

• The café is responsible for the accuracy of its menu, prices and business details and for complying with food sale requirements.
• The café must keep guest data received via MakeFood confidential and use it only to fulfil orders.
• Café staff are responsible for keeping their passwords safe.
• Fees, commissions and payouts are set by a separate agreement or by the tariff published in the dashboard.

4. Prohibited use

• sending spam or advertising without the recipients' consent;
• selling goods prohibited by the laws of the Republic of Kazakhstan;
• trying to access other people's data, disrupting the service or bypassing its security;
• violating the policies of the messaging platforms the service works through, including the WhatsApp Business policies.

We may suspend access to the service in case of violations.

5. Liability

We aim to keep the service running without interruption but cannot guarantee it, as the service depends on messaging platforms, payment providers and the internet. To the extent permitted by law, MakeFood is not liable for lost profits or indirect damages, or for the actions of cafés, messaging platforms and payment providers.

6. Changes

We may update these terms. The new version is published on this page. By continuing to use the service you accept the updated terms.

7. Governing law

These terms are governed by the laws of the Republic of Kazakhstan. Disputes are settled by negotiation, or, failing that, by the court at MakeFood's location.

8. Contact

info@makefood.kz, +7 707 764 79 64, 55 Kulturnaya Street, Semey, Kazakhstan.