Data Deletion

Effective from 15 November 2026

You can ask MakeFood to delete your data at any time. This applies both to people who ordered via WhatsApp or Telegram and to café staff.

If you ordered through a café's chat

1. Email info@makefood.kz with the subject “Data deletion”.
2. Include the messenger (WhatsApp or Telegram) and the phone number or username you wrote from, and the café name if you remember it.
3. We may ask you to confirm the account is yours, for example by sending a code to the same chat.

If you are café staff or a café owner

Email info@makefood.kz from, or mentioning, the email your account is registered with. A café owner may request deletion of the whole café account, including its menu and staff.

What we delete

• chat message history;
• your name, phone number and messenger identifier;
• staff or café account data.

Order and payment records that the law requires us to keep for accounting and tax purposes are anonymised: we remove the name, phone number and messenger identifier.

Timing

We delete the data within 30 days of the request and confirm by email.

For details on what data we process, see the Privacy Policy.